Services down due to network issue

Incident Report for CadWorks Oy

Resolved

All services are up and running.

Posted Aug 18, 2022 - 12:44 EEST

Update

We are continuing to monitor for any further issues.

Posted Aug 18, 2022 - 11:16 EEST

Update

We are continuing to monitor for any further issues.

Posted Aug 18, 2022 - 11:05 EEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 18, 2022 - 11:04 EEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 18, 2022 - 10:59 EEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 18, 2022 - 10:54 EEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 18, 2022 - 10:47 EEST

Update

Fix is being applied and services are being restored.

Posted Aug 18, 2022 - 09:24 EEST

Update

Fix is being applied, estimated downtime 1-2h.

Posted Aug 18, 2022 - 08:25 EEST

Update

Hardware issue has been identified and fix is being applied.

Posted Aug 17, 2022 - 15:11 EEST

Identified

We are currently working to restore backups for the virtual machine(s) running theses services.

Posted Aug 17, 2022 - 14:23 EEST

Update

We are continuing to investigate this issue.

Posted Aug 17, 2022 - 14:15 EEST

Investigating

We are currently investigating this issue.

Posted Aug 17, 2022 - 11:08 EEST

This incident affected: AutomateWorks Server, License Portal, Account Management, Downloads, and CadWorks.fi.